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How To Manually Install Patch Sims 3 Mac So I just got my Mac yesterday and downloaded my sims 3 and my Also see Tips below for info on how to manually purge the RAM as this can help the game a lot. After cleanly uninstalling, install the base game and patch it up to date. I'm trying to get the latest update for my MAC. Learn how to uninstall The Sims 3 and its Expansion and Stuff Packs from your Mac and PC by using Origin and manual uninstallation through your computer. I manually uninstall them both (since my uninstaller doesn't show anything under where it tell me to select EP/SP) per Bluebellflora's guide 'Manually uninstalling an Expansion or Stuff Pack in the Sims 3 for Mac'.

• edited July 2009

  Hi Keens,
  A few Mac users have this problem.
  EA support has not been helpfull at all but we some help of the people at the forums we have found a way to fix the update.
  I think that the problem is caused by case sensitive filesystem, by default Mac's filesystem is case insensitive.
  A lot of information can be found in this thread -> http://forum.thesims3.com/jforum/posts/list/60/33801.page
  Short version.
  Download the patch manually. You are using SKU 1 so the link to the patch you need is this.
  http://llnet.thesims.cdn.ea.com/sims/u/f/sims3/mac/SIM3-Update-002432-1.0.631.00001.tgz
  Double Click on the file to extract it and you will see SIM3-Update-002432-1.0.631.00002.app
  This is the patch installer.
  Before you run this patch you have to make a small changes to the Sims3.app
  Go to /Application/The Sims 3/
  Right click on the The Sims 3.app and select 'Show package content'
  A new folder opens, go to /Contents/Resources/transgaming/c_drive/Program Files/Electronic Art/The Sims 3/Game/Bin
  In this folder you should see a file called Default.ini
  Rename it to default.ini *** -> Notice the difference in capital D / d
  When you have renamed that file run the patch installer and the game should update.
  If you still have any problems let us know.
  Also if it works for you let us know too, that way we can help other people that can't update.
• edited July 2009

  Okay following your instructions, the patch applied flawlessly and now I have a nice new launcher with all the fixings missing from the original launcher. I'm downloading the second world and the prius right now. So far so good. I'll let you guys know if anything goes wrong but it looks like this fixed it! Thanks so much!
• edited July 2009

  Is it horrible that I find this fix hilarious?
  All the running around the tech support people gave everyone and it was a TYPO on THEIR part. Did anyone update their tech support queue to tell them their users fixed their problem?
• edited July 2009

  Great to hear that it is working.
  I have opened a ticket for this issue before I knew the solution.
  I have received one reply from them asking for screenshots.
  At the moment I'm just waiting for them to contact me again. If they don't contact me, I'm not going to tell them how to fix this issue. Although I'll keep an eye on the forums to see if anybody else needs help.
  We should be rewarded free sims credit for this.
• edited July 2009

  Great to hear that it is working.
  I have opened a ticket for this issue before I knew the solution.
  I have received one reply from them asking for screenshots.
  At the moment I'm just waiting for them to contact me again. If they don't contact me, I'm not going to tell them how to fix this issue. Although I'll keep an eye on the forums to see if anybody else needs help.
  We should be rewarded free sims credit for this.

  
  Yes... you should.
  Seriously ... it would be cool if there was a kudos system in place that would award sim points for people who are helpful in the forums. In fact, I'm going to suggest it.
• edited July 2009

  i think you need to up date the ea download manager
• edited July 2009

  When I had that problem (the pop up in the Store/Exchange telling me to update when it already was updated), all I did was click the box in that pop up that said 'I have patched my game' or whatever and I never had that problem again. Everything downloaded and installed with no problems, too.
  It's possible I'm misreading and the problem being described here is totally different, though.
• edited July 2009

  I think you were both misreading.
  Can't update the launcher to fix the problem with the launcher, unless the launcher is updated.
  Schnussel found where certain mac launchers were looking for a file and couldn't find it because the system was set to 'case sensitive'. Once you change the capital letter in the file name to lowercase, the mac system can find the file it's looking for and the update downloads just fine -- problem solved.
  The error message that comes when you download custom content is something completely different, and as you said, can be easily bypassed by telling it you have updated already.
  Of course, that doesn't work unless you really *have* updated. EA hasn't been able to tell anyone how to fix this, and until Schnussel came along... we had no answers.
  Yeah... he's my hero
• edited July 2009

  I had an open ticket as well and they replied the same manual uninstall/reinstall method. They even asked me to right click the icon and 'Run as Administrator'. lol. I gave em a piece of my mind. I told them that it was the forums that answered my question and that they need to get their reps to start actually READING the help tickets since I clearly stated it was Mac not Windows, and that I'd already uninstalled/reinstalled. Schnussel you get kudos from me. I haven't been able to update since I bought the game 2 weeks ago and EA was slow to answer.
  Keithie and unsecret, Corgwn is correct. I think you are misreading the discrep. The problem is that the launcher doesn't see any updates available and therefore will not allow the downloads. Only the update would fix this problem. Schnussel was correct in identifying my partition as case sensitive. As soon as I changed the default.ini file, I was able to patch though not through the launcher. (I did try it before manual patching).
  Finally, I have successfully downloaded Riverside and a whole bunch of other items and they did indeed install. I started a new sim in the new neighborhood. So once again....KUDOS Schnussel!
  
• edited July 2009

  Hey,
  I seem to be having the same issue. Cant use downloaded content or purchesed items from store etc.
  My Sims3 launcher says my updates are current and it's Version 1.2.7.2
  I've renamed the Default file to default...HELP :?:

  0
• edited July 2009

  Hey,
  I seem to be having the same issue. Cant use downloaded content or purchesed items from store etc.
  My Sims3 launcher says my updates are current and it's Version 1.2.7.2
  I've renamed the Default file to default...HELP :?:

  
  If your version is 1.2.7.2 then you have the latest version and the solutions in this thread doesn't apply to your situation.
  Can you explain what happens when you try to download riverview?
  After you have downloaded content it is not in the game yet, you need to install it first.
  On the launcher go to Downloads, select the item you want to install then click the Install button on the botem.
  Then check under Installed Content to see if the item is correctly installed and you should be able to use it in game.
• edited July 2009

  0
• edited July 2009

  It didn't work. I have a different problem involving File Permissions. I have to uninstall the game in order to get it to work, but my sister won't let me. Is there a way around this?
• edited July 2009

  Yep. Easy way around it (I'm guessing she's worried about the save games and such) is to copy the Electronic Arts folder ,located in Documents, to an external source (usb hdd, flash drive) then uninstall, repair permissions, reinstall then copy the Electronic Arts folder back.
• edited July 2009

  Hey,
  I seem to be having the same issue. Cant use downloaded content or purchesed items from store etc.
  My Sims3 launcher says my updates are current and it's Version 1.2.7.2
  I've renamed the Default file to default...HELP :?:

  
  If your version is 1.2.7.2 then you have the latest version and the solutions in this thread doesn't apply to your situation.
  Can you explain what happens when you try to download riverview?
  After you have downloaded content it is not in the game yet, you need to install it first.
  On the launcher go to Downloads, select the item you want to install then click the Install button on the botem.
  Then check under Installed Content to see if the item is correctly installed and you should be able to use it in game.

  
  Yep, I thought that was the latest version. I downloaded some content from the Exchange and installed it but couldn't find it in the game, not sure if I'm doing it incorrectly. How do you find it? Is there a link to instructions on using the exchange?
  Last night when I used my sim points in the store and purchased a set, I got a message saying that it couldn't be downloaded because I need to update? So where has the content gone that I've purchased?? I'll try riverview now...
  ETA: I tried downloading riverview and got this message
  [quotePlease update your game.
  You are running a version of The Sims™ 3 that does not support uploading and downloading of content. Please use the Game Updates feature of The Sims 3 Launcher to update your game.
  I'm patched. Continue and download Item.
  OK[/quote]
  I clicked 'I'm patched' and it went on to download... so is this just a glitch in the program?
• edited July 2009

  I think you were both misreading.
  Can't update the launcher to fix the problem with the launcher, unless the launcher is updated.
  Schnussel found where certain mac launchers were looking for a file and couldn't find it because the system was set to 'case sensitive'. Once you change the capital letter in the file name to lowercase, the mac system can find the file it's looking for and the update downloads just fine -- problem solved.
  The error message that comes when you download custom content is something completely different, and as you said, can be easily bypassed by telling it you have updated already.
  Of course, that doesn't work unless you really *have* updated. EA hasn't been able to tell anyone how to fix this, and until Schnussel came along... we had no answers.
  Yeah... he's my hero

  
  Also just changing the D to d in Default.ini doesnt allow the launcher to find updates for me.
  I've had to use http://llnet.thesims.cdn.ea.com/sims/u/f/sims3/mac/SIM3-Update-002432-1.0.631.00002.tgz that domestipithecus found the link for (I have no idea how!)
  Now I'm up to the latest version, but I dont know if my game will find the net patch that comes out.
  
• edited July 2009

  For some reason, when I try to add the patch to the game, it tells me that I have the wrong application.
  I did change to default.ini
  It seems that nothing will help me.
  Is there anything else that you can suggest?
  Thanks so much.
• edited July 2009

  For some reason, when I try to add the patch to the game, it tells me that I have the wrong application.
  I did change to default.ini
  It seems that nothing will help me.
  Is there anything else that you can suggest?
  Thanks so much.

  What version is your game at the moment?
  It can be that you are using the wrong SKU version patch.
  SKU 1 = US
  SKU 2 = EU
  SKU 3 = Azia
• edited July 2009

  For some reason, when I try to add the patch to the game, it tells me that I have the wrong application.
  I did change to default.ini
  It seems that nothing will help me.
  Is there anything else that you can suggest?
  Thanks so much.

  
  I'm having the same problem. I'm living in England, so I should need SKU 2, right? Where can I get this from?
  Thanks
• edited July 2009

  I can't see anything in my game other than what it came with, I have tried and also my husband when he came home.. worked on it tell we went to bed... I spent money in the store, 80 dollors worth, and can't see any of it... This plum... I need help!! I dream of downloading all the stuff in the site, but it don't show in my game...... please I'm going nuts - I need help to fix this.... thank you Donna aka mrscrzy
• edited July 2009

  Schnussel wrote:
  What version is your game at the moment?
  It can be that you are using the wrong SKU version patch.
  SKU 1 = US
  SKU 2 = EU
  SKU 3 = Azia
  The version I have is V1.00.002706
• edited July 2009

  Hey, this seems to be a good place for mac help...
  on my game the music doesn't play in build/buy mode, edit town, and CAS. It used to only work in Riverveiw, so i only played there today. But, near the end of playing, the music quit on me when i went to edit a toddler that just grew. But now, it only plays music from boom boxes in the game. The normal sounds like sims talking and etc. is fine (for now >.> ) I had recently uninstalled then reinstalled the game to get of that issue and a few more, but, the problem is back after 2 days.
  I don't get it, i just want to play my game smoothly but a silent game isn't as fun as one that has music when you build, especially when you are used to building with the music.
  I have a Mac OS X version 10.5.7 (i think its a leopard but i cant remember) the model name is iMac. I can give more info if needed
  please help!
• edited July 2009

  I tried to change the file 'Default.ini' to 'default.ini' but whenever i try to it always tells me 'You do not have sufficient access priviledges to rename the item 'Default.ini' and I already bought some items. Please HELP :?:
• edited July 2009

  You'll need to be logged in as admin to change filenames forthe most part.
• edited August 2009

  I have the same problem and I'm trying to follow the steps schnussel provided. But when I got to the part where your suppose to right click the sims3.app, nothing happens. I'm pretty slow when it comes to computers, can somebody please help? Thanks

Using Origin (the easy way):

First, launch Origin. Click on The Sims 3 or The Sims 4 tile in your Game Library. Then:

1. Click the cog by the Play button.
   
2. Select Uninstall.


3. Click Yes.

Just like that. It's gone!

1. Open the Start menu, then the Control Panel.
   • You can search for Control Panel to find it.
2. Go to Uninstall a program under Programs.
3. Here you’ll find the base game and all of the Expansion and Stuff Packs you have installed on your computer. Click on the one you want to remove then click Uninstall/Change.
   • You can also right-click to see Uninstall/Change.
4. Let the installer do its work. Once it’s done, click OK.

On Mac:

Use the Uninstaller in The Sims 3 Applications Folder to remove all your Expansion Packs, Stuff Packs, and the base game.

Full Manual Uninstall Sims 3 Mac Torrent

After you do that, follow these steps for your OS:

Leopard/Snow Leopard:

1. Open a Finder window.
2. Click on your Home/User folder (This should be the one with the icon of a house).
3. Open the Library folder.
4. Open the Preferences folder.
   • Delete Cider Preferences folder, if it’s there.
   • Delete The Sims 3 Preferences folder.
   • Delete any files that have Transgaming in the name.
   • Delete any files that have Sims in the name.

Lion/Mavericks/El Capitan/Sierra:

1. In Finder, click on your hard drive (usually Macintosh HD unless you renamed it).
2. Click on Users, then on your username.
   • On older Macs, this could be called Places.
3. Open the Library folder..
4. Open the Preferences folder.
5. Delete Cider Preferences folder, if it’s there.
6. Delete The Sims 3 Preferences folder.
   • Delete any files that have Transgaming in the name.
   • Delete any files that have Sims in the name.
7. Click on the Go menu again and choose Back or see step 3 to return to the Library folder.
8. Open Saved Application State folder.
   • Delete any files that have Transgaming in the name.
   • Delete any files that have Sims in the name.

If you remove Expansion and Stuff Packs, the content you used in-game will be removed, too. When possible, it will be replaced with similar content from other installed Packs.

Here's how to manually uninstall The Sims 3.

Don’t forget to back up your saved games!

Delete the game files (in the default location):

1. Click the Start button and select My Computer.
2. Select the Local Disk (C:) drive folder.
3. Select the Program Files folder.
   • For 64-bit, select Program Files (x86).
4. Select the Electronic Arts folder if installed from the disc.
5. Right-click on the folders of the packs you want to uninstall and select Delete. If you want to uninstall the base game, delete The Sims 3 folder, too.
   • You need to delete the packs if you want to uninstall the base game, since the packs won’t work if you remove the base game.

For the next steps, you’ll be editing your registry. Changes you make here can have serious effects on how your computer behaves. Please follow our steps exactly, or contact us if you’d like more help with them.

Backup your registry:

1. Hold down the Windows key and press R.
2. At the Run command, type in regedit and select OK.
3. Click on File and then Export...
4. Choose a location and name for the file. This will be your backup registry file.
5. Click Save.

Delete these registry keys:

1. Expand the HKEY_LOCAL_MACHINE folder.
2. Expand the SOFTWARE folder.
3. For 64-bit systems, expand Wow6432Node.
4. Expand the Sims folder.
5. Right-click on the folders of the packs you want to uninstall and select Delete.
   • If you want to uninstall the base game, delete The Sims 3 folder, too.
6. Collapse the Electronic Arts folder.
7. Expand the Sims folder.
8. Right-click on the folders of the packs you want to uninstall and select Delete.
   • If you want to uninstall the base game, delete The Sims 3 folder, too.
9. Collapse the Sims folder.
10. Expand the Microsoft folder.
11. Expand the Windows folder.
12. Expand the CurrentVersion folder.
13. Expand the Uninstall folder.
14. Each Expansion Pack for The Sims 3 has the same name. They look like this: {C05D8CDB-417D-4335-A38C-A0659EDFD6B8}_The Sims 3 [pack name will be listed here].
    
15. Collapse the Microsoft folder.
16. Expand the Classes folder.
17. Delete the following folders if they appear butonly if you are uninstalling the base game:
    • .Sims3
    • .Sims3Pack
    • Sims3
    • Sims3Pack

Delete the uninstall files:

1. Click the Start button and select My Computer.
   • If you’re on a previous version of Windows, you can access My Computer by holding the Windows logo + E on your keyboard.
     
2. Select the Local Disk (C:) drive folder.
3. Select the Program Files folder.
4. Select Tools, then Folder Options, then View, then select Show hidden files and folders.
5. Select the InstallShield Installation Information folder.
6. Delete the following folders if they appear.
   • {C05D8CDB-417D-4335-A38C-A0659EDFD6B8} – Base game
   • {BA26FFA5-6D47-47DB-BE56-34C357B5F8CC} – The Sims 3 World adventures
   • {71828142-5A24-4BD0-97E7-976DA08CE6CF} – The Sims 3 High end loft
   • {910F4A29-1134-49E0-AD8B-56E4A3152BD1} – The Sims 3 Ambitions
   • {ED436EA80-4145-4703-AE5D-4D09DD24AF5A} – The Sims 3 Fast Lane
   • {45057FCE-5784-48BE-8176-D9D00AF56C3C} – The Sims 3 Late Night
   • {117B6BF6-82C3-420C-B284-9247C8568E53} – The Sims 3 Outdoor Living
   • {E6B88BD6-E4B2-4701-A648-B6DAC6E491CC} – The Sims 3 Generations
   • {7B11296A-F894-449C-8DF6-6AAAA7D4D118} – The Sims 3 Town Life
   • {C12631C6-804D-4B32-B0DD-8A496462F106} – The Sims 3 Pets
   • {08A25478-C5DD-4EA7-B168-3D687CA987FF} – The Sims 3 Master Suite
   • {3BBFD444-5FAB-49F6-98B1-A1954E831399} – The Sims 3 Showtime
   • {9B2506E3-9A3F-45B5-96BF-509CAD584650} – The Sims 3 Katy Perry’s Sweet Treats
   • {1C9B6173-6DC9-4EEE-9EFC-6BA115CFBE43} – The Sims 3 Diesel
   • {B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1} – The Sims 3 Supernatural
   • {3DE92282-CB49-434F-81BF-94E5B380E889} – The Sims 3 Seasons
   • {E1868CAE-E3B9-4099-8C18-AA8944D336FD} – The Sims 3 70s, 80s & 90s
   • {F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36} – The Sims 3 University Life
   • {DB21639E-FE55-432C-BCA2-0C5249E3F79E} – The Sims 3 Island Paradise
   • {D0087539-3C57-44E0-BEE7-D779D546CBE1} – The Sims 3 Movie
   • {A0BBD6C7-B546-4048-B33A-F21F5C9F5B09} – The Sims 3 Into The Future

Now, restart your PC and The Sims 3 and/or the packs you were uninstalling should now be completely removed from your system.

Delete the game files (in the default location):

1. Click the Start button and select My Computer.
2. Select the Local Disk (C:) drive folder.
3. Select the Program Files folder.
   • For 64-bit, select Program Files (x86).
4. Select the Origin Games folder if installed via Origin.
5. Right-click on the folders of the packs you want to uninstall and select Delete.
   • If you want to uninstall the base game, delete The Sims 3 folder, too.
   • You need to delete the packs if you want to uninstall the base game, since the packs won’t work if you remove the base game.

For the next steps, you’ll be editing your registry. Changes you make here can have serious effects on how your computer behaves. Please follow our steps exactly or contact us if you’d like more help with them.

Backup your registry:

1. Hold down the Windows key and press R.
2. At the Run command, type in regedit and select OK.
3. Click on File and then Export...
4. Choose a location and name for the file. This will be your backup registry file.
5. Click Save.

Delete these registry keys:

1. Expand the HKEY_LOCAL_MACHINE folder.
2. Expand the SOFTWARE folder.
3. For 64-bit systems, expand Wow6432Node.
4. Expand the Sims folder.
5. Right-click on the folders of the packs you want to uninstall and select Delete.
   • If you want to uninstall the base game, delete The Sims 3 folder, too.
6. Collapse the Sims folder.
7. Expand the Microsoft folder.
8. Expand the Windows folder.
9. Expand the CurrentVersion folder.
10. Expand the Uninstall folder.
11. Each Expansion Pack for The Sims 3 has the same name. They look like this: {C05D8CDB-417D-4335-A38C-A0659EDFD6B8}_The Sims 3 [pack name will be listed here].
12. Collapse the Microsoft folder.
13. Expand the Classes folder.
14. Delete the following folders if they appear but only if you are uninstalling the base game:
    • .Sims3
    • .Sims3Pack
    • Sims3
    • Sims3Pack

Now, restart your PC and The Sims 3 and/or the packs you were uninstalling should now be completely removed from your system.

1. Delete the /Applications/The Sims 3 folder (or any for a Stuff or Expansion pack).
2. Delete the /Users/'User'/Library/Preferences/The Sims 3 Preferences folder.
3. Delete the /Users/'User'/Documents/Electronic Arts/The Sims 3 folder only if you are uninstalling the base game.
   • Note: This file can be saved as a backup to retain save games. Just rename it and you’re good to go.

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